Welcome to Martinborough TOP 10
For our best online rates and booking conditions we recommend you book here. We've sharpened our pencil for our Facebook friends and you can receive a further small discount by joining them. The rate you see on Facebook includes the friends' discount. (Please note that the discount only applies to bookings made via our Facebook page by people who 'like' us. TOP 10 Members who like us and book via our Facebook page will receive the discount PLUS the TOP 10 Club Member discount.)
If you're interested in Martinborough events, sign up for our newsletter and we will let you know when events are announced so that you can book early.
Groups of more than 6 people, please call us on 0800 780909 to book.
Event & Holiday Bookings
Martinborough Holiday Park Booking Terms & Conditions
Payment Policy:
Full payment will be taken from your credit card to secure your booking.Accommodation Cancellation Policy:
We recommend guests take out travel insurance to cover costs
associated with unexpected cancellations.
A 75% refund will apply to cancellations received 72 hours or more
before midday on the date of arrival. No refunds will apply to
cancellations made within 72 hours of arrival.
Amendments
Amendments may be made at the discretion of Martinborough TOP 10 Holiday Park. Amendments received within 72 hours of arrival will be treated as cancellations. Amendments which result in a reduction in the total booking value will be treated as cancellations.
Groups
This policy applies to all group bookings of 6 or more adults.
A 75% refund will apply to cancellations and changes received at
least
30 days prior to arrival. Changes or cancellations received within 30 days
of arrival may receive a partial refund (up to 75%) only if the
units / sites can be resold for similar value. No refunds will be
given for changes or cancellations received within 7 days of
arrival.
We reserve the right to request a good behaviour bond equal to $50
per person or $500 (whichever is the higher amount) prior to arrival
or at any time during your stay. Management may waive this right at
their discretion. The bond will be refunded in full on departure as
long as the group have abided by park rules. Any callouts received
for noise after 10pm, attributable to the group, will result in
automatic forfeiture of the bond.
Our full terms and conditions of stay can be viewed HERE. Staying with us indicates your acceptance of these terms and conditions. Bookings are not transferable unless you have the written agreement of Martinborough TOP 10 Holiday Park. We reserve the right to refuse a reservation from any person who has, at any time, been in breach of Martinborough TOP 10 Holiday Park Terms & Conditions of Stay.
(Last updated 18 May 2013)
Bike Hire Cancellation Policy:
A 100% deposit is required to confirm a bike booking. Cancellations received by midday on the day before the bike hire will receive a full refund of their deposit. Cancellations received after then will only be refunded if the bikes can be rehired.Frequently Asked Questions
Do I need to book?You should always book ahead if you want a cabin, want to stay more than a couple of nights, or are travelling as part of a group. If you are camping you also need to book for events, public holiday weekends and the Christmas / New Year period.
I can’t book the day that I want online?
If you cannot choose the date and accommodation type you wish to book it is probably booked by someone else. Phone us on 0800 78 09 09 if you are having a different problem.
Why won’t the online system let me book for one night?
During busy periods and event weekends a minimum stay requirement of 2 or more nights may apply.
What is your cancellation policy?
A 75% refund will apply to cancellations received 72 hours or more before midday on the date of arrival. No refunds will apply to cancellations made within 72 hours of arrival. Group bookings or bookings made through third parties will have different cancellation policies.
What if I need to change my booking - can I postpone?
Postponements are not permitted - this will be treated as a cancellation and rebook. Normal cancellation charges and the prevailing price for the new booking will apply. Group bookings or bookings made through third parties will have different policies and are usually not changeable.
Can I arrive before 1pm?
If you are in a cabin you can drop off your bags before 1pm. Early check-in is strictly by prior arrangement only and charges may apply. The only way to guarantee an early check-in is to book the unit or site for the night before.
Can I check out later than 10am?
No, we need to clean and prepare for the next arrivals, and your rate is based on a 10am check out. Late check out is strictly by prior arrangement only and charges will apply. The only way to guarantee a late check-out is to book the unit or site for the night after.
Can I bring a pet?
We do not take pets from Labour Weekend to Easter. Outside this time pets are only admitted by prior arrangement, but never for cabin or unit bookings. Guests with undeclared pets will be required to leave without refund.
Do you accept long term guests?
Martinborough TOP 10 Holiday Park only provides short term accommodation. We have a maximum stay of one week. This may be extended to two weeks by mutual agreement.
Can you store my caravan for me when I’m not using it?
Unfortunately we don’t have the space to store caravans on site.
How can I receive early notification of event accommodation and special offers?
Use the e-mail form on this page to sign up for our newsletter, and follow us on Facebook.
How do I get to Martinborough TOP 10 Holiday Park?
Click on the map on the top left hand side of this page, this will open in a new window, click on 'get directions', enter the address you are travelling from and click the 'get directions' button.
What do I need to bring if I'm staying in a cabin?
Bed Linen and towels are included in your rate. A heater, kettle and crockery are provided in the cabin. Toasters, fridge, hobs, microwave and barbecues are available in the shared kitchen facilities. If you are planning on cooking at the campground you will need to bring some of your own kitchen equipment.
I'm under 18, can I stay with a group of my friends?
Unfortunately not, all under 18's must be accompanied by a parent or legal guardian appointed by the NZ Court system.
What ages do the children's rates apply to?
Children are 2-14 years old. Infants are 0-1 year old.